Comcast and Amazon have started a groundbreaking partnership by making Comcast’s Xfinity television, phone and Internet services, all available for online purchase.
The feature, which is exclusive to just Amazon users, comes equipped with its own landing page complete with customer service.
With the steady effort of the cable company in improving its customer service over the years that can be seen in it sports offerings and gigabit Internet, the early starters of this deal came when CEO Brian Roberts of Comcast and Neil Smit the company’s president of the cable division met with Jeff Bezos the founder and CEO at Amazon.
Customers who are interested can now go to Amazon and click on its brand new section called Amazon Cable Store and can browse through the different products offered, from options for just Internet to Internet/telephone/TV packages that have their corresponding installation and payment services.
According to a spokesperson at Comcast, the customer service on this new feature is a group of reliable and comprehensive agents that have been training specifically to deal with transactions that range from the sales, to installation, to billing and follow-p.
They are also boasting that there is a feature of no-waiting that ensures customer calls are answered within the first 60 seconds.
The customer service representatives work across every communication channel such as chat, email, social media and the phone.
An executive vice president for customer experience at Comcast said that Amazon is not just the largest online retailer and a place that millions of customers shop at daily, but it is also a brand unrivaled when it comes to its customer service.
The prices that are listed on Amazon are identical original prices on Comcast that are offered through other sales channels.
In addition to the myriad of Xfinity products one can choose from, the Amazon Cable Store also has a number of different promos that include Gift Cards from Amazon, budget friendly offers online and tips for money savings like avoiding fees for modem leasing.